AQ Marketing uses a third-party review generation and management system to generate new reviews for your business.
This program will enable us to send out an automated email request for feedback from your customer base. All you need is an excel spreadsheet with first name, last name and email fields.
AQ Marketing will setup the review system. We will add your business details, logo, colors, email address for notifications and we can even link you to the system so that you can review the reviews in one spot.
Send us your customer list as an excel spreadsheet and we will do the rest. We will setup the program to automatically publish positive reviews onto your website.
When someone gives you a positive review, they will be asked to also leave that review on Google, FaceBook, Yelp or Angies List. We can choose.
If you get a negative review, you will get an email and be able to respond quickly to reach out to the unhappy customer.
94% of Customers Stay Silent
Good Things About a Complaint
Despite what you may think, receiving customer complaints is a good thing that can actually help your business.
GETTING A COMPLAINT MAY SEEM BAD, BUT NOT GETTING ONE IS MUCH, MUCH WORSE.
When customers are unhappy with your service, most (94%) will leave, say nothing, and just not come back. A few (4%) will typically complain. Consider yourself lucky if they do complain instead of just abandoning you and your business. At least with a complaint, you know that something went wrong and can try to fix it for both this and future customers.
You don’t even know what went wrong to fix it.
If a local business owner solicited your feedback, would you express your complaint?