Reputation Management Solutions for Small Businesses
A constant stream of positive, excellent reviews on platforms such as Google, Facebook, Yelp, or Angies List is like giving your small to medium sized business permission to print money. People are more likely to look for, and will believe those reviews, prior to making that first telephone call or sending an initial email to request information or ask for a quote. For nearly 18 years, AQ Marketing has become one of the leading providers of Reputation Management software and tools, in a variety of combinations, for our small to medium sized business clients in the greater Woburn, MA area.
At AQ Marketing we know the amazing value a solid Reputation Management Program can bring to your company because of the first-hand experience we’ve gained from growing our own business in precisely this manner for over 17 years. It has become a given that people will take the word of other people just like them, over the information that’s provided to them by the company whose products or services they see as beneficial, and that they are likely to purchase.
AQ Marketing can generate new reviews for your business through our automated third-party review generation and management system. This program enables us to send out an automated email request for feedback from your customer base. All you need to do is supply us with an excel spreadsheet that contains your customers’ first and last name, as well as their email address. We can’t make it much easier than that to experience the power of a properly managed Reputation Management Program.
One of the ways that AQ Marketing has become convinced of the strength that having a constant stream of really good reviews can give your company’s reputation is because it’s been a key component in how we’ve built our own business. We are not recommending something we don’t do for ourselves. And we have become experts at Reputation Management and all the tools that can be deployed to produce the best results for our clients in towns like Lexington, Arlington, Melrose, Medford, Wakefield Reading, North Reading, Billerica, Stoneham, Burlington, and Billerica.
We have taken the best of everything we’ve learned and put it all together, continuously modifying, building, changing, and developing. We stay on top of the relevant changes in technology that affect all the ways people are being influenced in their purchasing decisions. And AQ Marketing is delighted to place such a finely tuned Reputation Management Machine at your disposal.
Negative Reviews Can Produce Positive Results
Good Things About A Complaint
Getting a negative review is inevitable. People make mistakes, it’s part of being human. And there are those among us who love to complain, especially if it gets them noticed. How you handle that negative review can be the difference between losing customers or gaining raving fans. But if you don’t know about it, you can’t do anything about it. AQ Marketing’s Reputation Management system will alert you immediately to any negative reviews that appear.
You’ll receive an email notification which will give you the ability to reach out to your unhappy customer right away. Not only that, but anyone who sees the negative review will also witness the level of your positive response. You’ll be able to demonstrate that you believe in what you’re doing, which is another reason why anyone who is thinking about buying your products or services will choose you as their vendor.
Call the Reputation Management leader in the Greater Woburn, MA area at 781-937-3531, and get a first-hand feeling of the power a well-oiled Reputation Management Machine can bring to your small to medium sized business.
94% of Customers Stay Silent
Good Things About a Complaint
Despite what you may think, receiving customer complaints is a good thing that can actually help your business.
GETTING A COMPLAINT MAY SEEM BAD, BUT NOT GETTING ONE IS MUCH, MUCH WORSE.
When customers are unhappy with your service, most (94%) will leave, say nothing, and just not come back. A few (4%) will typically complain. Consider yourself lucky if they do complain instead of just abandoning you and your business. At least with a complaint, you know that something went wrong and can try to fix it for both this and future customers.
You don’t even know what went wrong to fix it.
If a local business owner solicited your feedback, would you express your complaint?