The phone rang. You didn't. Your AI receptionist booked the job.
An AI voice agent that answers your business line right away, qualifies the caller, books the appointment, and texts you the details. Sounds human, won't pretend to be one. Costs less than a part-time answering service and handles far more volume.
01 — WHAT IT DOES
Every call answered, so fewer jobs walk to a competitor.
Plenty of home-services businesses miss inbound calls during jobs, meetings, and after hours. Each missed call can be a real job that walked.
02 — WHAT'S BROKEN
Why missed calls are the most expensive problem you have.
A missed call from a high-intent caller is the worst-case marketing leak: you paid for the click, paid for the SEO, paid for the truck wrap, and the buyer dialed your competitor.
27% of calls go to voicemail
Industry data across home services, dental, legal, and real estate. The bigger your ad spend, the more this number costs you.
Answering services are expensive and bad
$0.95–$1.50 per call, scripts that sound like scripts, no calendar access, no way to book. They take a message and email it to you.
"My cell forwards everything"
Until you're on a job, in a meeting, in a tunnel, or asleep. "Can you call them back?" is the #1 reason leads switch vendors.
After-hours = different country
9 PM service-emergency calls in MA frequently come from non-English-first households. Your voicemail can't translate. Ours can.
03 — THE STACK
What's actually inside the AI receptionist.
Natural voice
Modern voice models — sounds human, not robotic. Picks the voice + tone that matches your brand: warm, professional, or no-nonsense.
Trained on your business
Same knowledge base as the chatbot. Knows your services, prices, hours, service area, common objections, what to refuse to quote.
Books on your real calendar
"How's Wednesday at 2?" — checks Google Calendar, Jobber, Housecall Pro, ServiceTitan, Acuity. Confirms by SMS while still on the call.
Warm transfer for hot leads
If the caller is ready-to-buy or it's an emergency, the AI says "I'm connecting you to Mike now" — and dials your cell with the context briefed.
Bilingual EN/ES
Detects Spanish on the first sentence and switches. Rolls back to English on transfer or notifies you the caller speaks Spanish.
Transcript + recording
Every call recorded, transcribed, and dropped into your CRM with sentiment tags and the qualifying answers extracted.
04 — HOW IT WORKS
From signup to live on your line.
Number + voice
Pick the number (port yours or get a new local). Pick the voice. We tune the greeting and the brand tone.
Knowledge + script
Same knowledge build as the chatbot. Custom scripts for top-3 call types (new lead, existing customer, emergency).
Wire + test
Calendar, CRM, transfer rules. We run 30 test calls with edge cases (background noise, accents, hostile callers, kids on the line).
Soft launch
Forward 25% of calls first day, ramp to 100% by day 10. We listen to every call for the first week.
05 — THE DETAILS
The economics of replacing voicemail with a real conversation.
For a Massachusetts home-services business doing 200 inbound calls a month, missed-call rate of 27% means 54 lost conversations. Even at a 30% close rate and an average ticket of $480, that's $7,776 in monthly revenue evaporating into voicemail. The AI receptionist costs $290–$540/month. The math isn't subtle.
What's harder to quantify but bigger: the calls you'd never even know happened. Late-night HVAC emergencies, Sunday plumbing leaks, the after-funeral memorial-service inquiry to a florist on Saturday at 8 PM. Voicemail loses these silently — you never see them in your reporting because they hung up before leaving a message.
Bring your number
Port your existing business line or use a new local Woburn / Boston / Greater MA number. SMS works on the same line for 2-way text.
EN + ES out of the box
Detects Spanish on the caller's first words. Other languages available on request — Portuguese is common for the South Shore.
Compliance-aware
Two-party consent announcement. Recordings encrypted. HIPAA tier for medical/dental practices.
It does not replace your team
The AI handles tier-1: new-lead intake, scheduling, FAQ, simple existing-customer questions. Anything escalated — disputes, complex quoting, complaints — is warm-transferred to a human. The AI is not pretending to be your team; it's the front desk that lets your team focus on actual work.
The AI handles
- After-hours calls
- Overflow at peak times
- Simple bookings
- Screening & FAQs
Compliance and recording
MA is a two-party consent state for call recording. The AI announces "this call may be recorded for quality" on every answer. Recordings are encrypted at rest, retained for 90 days by default, and exportable on request. Full HIPAA-compliant tier available for medical/dental.
Compliant by default
- Recording disclosure played
- Consent captured
- Transcripts stored securely
Set up for your state’s rules at onboarding
This is the standalone widget. The full engagement is different.
This page covers the AI Receptionist as a drop-in feature you can bolt onto any site. If you want the full done-for-you build — strategy, integration, ongoing optimization, and this widget as one piece of a unified system — that lives at the AI Websites agency engagement page. Different intent, different price point, different scope.
AI Receptionist
This page. A drop-in voice agent for your line.
AI Websites
Done-for-you build, integration & optimization.
Different intent, price, and scope
06 — FAQ
Common questions about the AI Receptionist.
If the AI is asked directly, it answers honestly: "I'm AQ's AI assistant — I can take your information, book the appointment, or transfer you to the team." Most callers don't ask and don't notice. The few that do appreciate the directness.
Yes — direct integrations with Google Calendar, Jobber, Housecall Pro, ServiceTitan, Acuity, Calendly, and most major scheduling tools. The customer hears live availability and gets a confirmation by SMS while still on the line.
A human answering service runs about $1.00–$1.50 per call, with a setup fee and often no calendar access. Our AI receptionist is part of your Smart Website & Marketing Package at $500/mo (a 12-month agreement) — plus a few cents per minute of conversation — and we confirm the exact scope at your free audit. Cheaper and dramatically more capable.
Define your emergency triggers ("water leaking," "no heat," "chest pain") and the AI escalates immediately — warm-transfers to your cell with context, or pages a 24/7 on-call number you specify.
We've deployed it for HVAC, plumbing, electrical, dental, law (intake only — never legal advice), real estate, restaurants, and B2B services. If your call volume is over 30 calls/week, it pays for itself.
Trained refusal: "That's a great question — let me have someone on our team call you back, would within an hour work?" Then it texts you with the question and the caller's number. No invented answers, ever.
07 — RELATED
Pair the receptionist with...
AI Chatbot
Same brain on the website. One trained knowledge base powering both web and phone — leads tagged the same way regardless of channel.
Explore Chatbot CaptureOnline Booking
The receptionist needs a real calendar to book against. Booking widget gives the AI (and the website) a single source of truth.
Explore Booking MeasureCall Tracking
See which marketing channel produced each call. Dynamic numbers tie inbound calls back to keywords, ads, and landing pages.
Explore Call Tracking
Hear a sample call before you buy
Hear the AI handle a real call for your business.
Send us your top 3 call scenarios. We'll record the AI handling them in your industry's voice and email you the audio + transcripts within 48 hours. No commitment, no card.